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WOCA Denmark - Distributed by WOCA Wood Care - A division of Natural Coatings, LLC
WOCA Denmark - Distributed by WOCA Wood Care - A division of Natural Coatings, LLC
WOCA Denmark - Distributed by WOCA Wood Care - A division of Natural Coatings, LLC

FAQ Page

Ordering WOCA Products FAQs

WOCA Wood Care, a division of Natural Coatings, LLC, is a national distributor of WOCA Denmark products. We are located just outside Atlanta, Georgia and ship WOCA products directly to you throughout the United States. Orders can be placed on this website securely using a credit card or PayPal. We’re also available via email or phone toll free. If you are outside the U.S. please visit WOCA Denmark’s website for a dealer in your area.
Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy for additional information.
To locate a dealer or distributor outside of the US, please visit the WOCA Denmark website http://www.wocadenmark.com/find-dealer
Yes! We offer free ground shipping on orders over $199 and on our testers/samples or on Subscription orders. *Driftwood, Antique and Softwood Lye products are not eligible for free shipping.
We ship within 24 hours upon order receipt.  Our warehouse ships Monday-Thursday. Orders received on Thursday and Friday will be processed and shipped by the following Monday. We use Standard Shipping Rates for U.S. Deliveries. Delivery will be made within 5 to 7 business days in most cases. If you need your items sooner, please select the necessary shipping preference.
Product has to be returned within 30 days after purchase. Product must be unopened, unused, in good and resell-able condition with original package. All returned items are subject for inspection; we reserve the right to refuse any damaged or used items. PLEASE TAKE NOTE: The customer is responsible for return shipping charges. We do not refund shipping charges. No credit is given for lost or returned packages and non-returnable items returned to us will not be shipped back to the sender nor credited to their account. Original receipt or invoice is required for any return. All refunds will be issued in the original form of payment minus a 20% re-stocking charge. Because of the hazardous material status of some WOCA Lyes, we cannot coordinate or accept returns for the following products: Antique Lye & Tester Driftwood Lye & Tester Softwood Lye & Tester

Application/Product FAQ's

The most essential difference between the oils is the amount of solid matter they contain. This means when the solvent has evaporated, a solid mass will be left behind to protect and preserve the wood from the inside out. The higher the solid content, the more durable the finish will be.

WOCA Master Color Oil

  • Low to medium traffic residential setting.
  • For bedrooms, home office, walls, ceilings, beams, trim, countertops, shelves and furniture.
  • Can be applied by hand or machine.

WOCA Diamond Active

  • Premium durability for medium to high traffic residential and high traffic commercial settings.
  • For kitchen, living room, bathroom, clubhouse, restaurant, office, and retail space.
  • Best applied by machine.
It is fine to use a water based polyurethane, but it is mandatory to clean the lye treated surface with WOCA Wood Cleaner prior to applying a poly. Some WOCA Lyes are corrosive and WOCA Wood Cleaner neutralizes the corrosive component. By skipping the WOCA Wood Cleaner step, the Lye can corrode the water based polyurethane coating.
This is temporary reaction and not uncommon. The Softwood Lye creates a chemical reaction and sometimes this is how the wood reacts. The green will eventually fade away to a shade of grey. The process can take up to 90 days. It is fine to finish the floor with a WOCA Oil while it is still “green”. WOCA Oil does not hinder the Softwood Lye reaction process.
As long as the ceiling is not installed, using a lye treatment is fine. We do not recommend using lye for existing wood ceilings because some WOCA Lyes are mildly corrosive and would be very difficult to apply without dripping product everywhere including all over the person applying it.
Yes. All raw materials used in WOCA Worktop Oil are FDA approved in the saturation state.
NMP, or N-Methylpyrrolidone is an organic solvent found in many wood floor lacquers. The European Union has recommended that NMP is re-classed as a Class T, Category 2 chemical because it may cause harm to unborn children. There is a chance of absorbing NMP when lacquer is wet. WOCA Denmark produces its products according to EU requirements and is a US Green Building Council Member. Because WOCA cares about your family and your health, none of the WOCA products contain NMP.
While all raw materials in the dried oil are harmless, they are allergenic by direct contact and continuous use (for example 8 hrs a day for several years). If you are using Worktop Oil regularly (and in general), simply using plastic or rubber gloves will remove all risks.

Wood Maintenance and Cleaning

Both products are ideal for the maintenance of oiled floors, are easy to use, and protect the finish while cleaning it. The important distinction between the two systems is the protective layer left behind after cleaning. Oil Refresher leaves behind a protective and restorative layer of oil, extending the life and maintenance period of the oil finish. It should only be used 3-4x’s per year and is ideal for periodic maintenance. While cleaning and protecting oil finished surfaces, Natural Soap leaves behind an invisible layer of soy and coconut fats. These fats form a protective layer against dirt and wear and when used regularly, make the wood increasingly resistant and easy to clean. It should be used no more than 1-2x’s per month. Be sure to use Natural Soap on recently oiled floors. After oiling, the floor is fully saturated with oil and cannot be penetrated by the Oil Refresher’s emulsion process (Refresher will appear as a greasy film and will leave footprints, which can easily be removed with clean water). For floors cleaned more than once a week, we recommend WOCA Master Soap.
While they both appear white, the Oil Refresher in Natural will not appear white after application. Both Refreshers consist partly of an oil emulsion, which gives the products a milky appearance in their containers.

 

Type of surface Regular cleaning Occasional maintenance Intensive cleaning and maintenance
Lacquer Vinyl- and Lacquer Soap – Clean the floor with a hard wrung mop or cloth. Vinyl- and Lacquer Care – In case of high wear, look at the surface: if micro scratches or different surface sheens are visible, a maintenance treatment is recommended. Remember to clean with Wood Cleaner first. Vinyl- and Lacquer Care – Clean, protect and rejuvenate the surface – regardless of the level of wear and traffic in the room. Remember to clean with Wood Cleaner first.
Traditional oil Natural Soap – Clean the floor with a hard wrung mop or cloth. Use the colors natural, white and extra white as needed. Oil Refresher – Clean the floor with a hard wrung mop or cloth. In combination with Natural Soap, use Oil Refresher approx. every fourth time. Maintenance Oil Diamond Active – Protect and rejuvenate the surface. Remember to clean with Wood Cleaner first.
Oil wax / UV oil Natural Soap – Clean the floor with a hard wrung mop or cloth. Use the colors natural, white and extra white as needed. Oil Refresher – Clean the floor with a hard wrung mop or cloth. In combination with Natural Soap, use Oil Refresher approx. every fourth time. Maintenance Gel – Protect and rejuvenate the surface. Remember to clean with Wood Cleaner first.
Vinyl/ laminate Vinyl- and Lacquer Soap – Clean the floor with a hard wrung mop or cloth. Vinyl- and Lacquer Soap – Clean the floor with a hard wrung mop or cloth. Vinyl- and Lacquer Care – Clean, protect and rejuvenate the surface – regardless of the level of wear and traffic in the room. Remember to clean with Wood Cleaner first.
We know that life gets busy. A WOCA subscription is one less thing that you need to keep up with. We’ll send you your cleaning products on a monthly, quarterly or yearly basis. And the best part is you’ll enjoy FREE ground shipping within the 48 contiguous United States. Nice!

WOCA Master Soap

WOCA Master Soap comes in a 5 liter container. It is intended for commercial use, for frequent commercial cleaning of wood, tile, vinyl and stone.

Average Commercial Usage:

  • -1000 square feet- 5 liter bottle quarterly
  • 1000+ square feet- 5 liter bottle monthly
WOCA Oil Refresher Spray

WOCA Oil Refresher Spray comes in a ready mixed .75 liter spray bottle. It is used for cleaning and rejuvenating oiled wood countertops, tables, and furniture as needed. It is also used for dust mopping floors and conveniently wiping up spills.

Average Residential Usage:
  • .75 liter WOCA Oil Refresher Spray bottle- quarterly.
WOCA Oil Refresher Concentrate

Average Residential Usage:

WOCA Oil Refresher concentrate comes in a 1 liter or 2.5 liter container. We recommend damp mopping with WOCA Oil Refresher on a quarterly basis, not more than 3-4 times per year.

    • -1000 square feet- 1 liter bottle bi-annually or a 2.5 liter bottle yearly.
    • 1000-2500 square feet- 2.5 liter bottle bi-annually.
    • 3000+ square feet- 2.5 liter bottle quarterly.

For Commercial Use:

WOCA Oil Refresher concentrate for cleaning and rejuvenating a commercial use oiled wood floor. We recommend cleaning with WOCA Oil Refresher once a month.

      • -1000 square feet- 1 liter bottle quarterly
      • 1000-2000 square feet- 1 liter bottle monthly
      • 3000+ square feet- 2.5 liter bottle monthly
WOCA Natural Soap Spray

WOCA Natural Soap Spray come ready mixed in a .75 liter spray bottle. It is used for cleaning oiled wood countertops, tables, and furniture as needed. It is also used for dust mopping floors and conveniently wiping up spills. Average Residential Use:

      • .75 liter WOCA Natural Soap Spray bottle- quarterly.
WOCA Natural Soap Concentrate

WOCA Natural Soap Concentrate comes in 1 liter, 2.5 liter and 5 liter containers. We recommend damp mopping with WOCA Natural Soap every other week.

Average Usage for Residential Use
    • -1000 square feet- 1 liter bottle quarterly, a 2.5 liter bottle bi-annually, or a 5 liter bottle yearly.
    • 1000-2500 square feet- 1 liter bottle monthly, a 2.5 liter bottle quarterly, or a 5 liter bottle bi-annually.
    • 3000+ square feet- 2.5 liter bottle monthly or a 5 liter bottle bi-annually.
You’re in control. You can change the date of your subscription billing or cancel the subscription anytime you want. Just go to your account page and click on the “Subscriptions” tab to make changes.
WOCA Spot Remover is perfect for removing all indoor spots, dissolving red wine, grease, blood, coffee, or tea. It is soap based and may be used on unfinished, soaped, oiled, or waxed interior surfaces. Simply spray and let sit for 10-15 min, and scrub with a bristle brush until stain has been removed. Repeat treatment as necessary. It may be necessary to re-oil surface with Master Oil or Maintenance Gel after use to protect the finish.

Exterior Product FAQs

WOCA Exterior Oil can be used on any type of wood. It provides excellent penetration of even dense hardwoods in just one coat. It is specially formulated to preserve the natural beauty of exotic hardwoods, but can also be used on traditional wood species. It penetrates deep into the wood grain where it hardens from the inside leaving wood stronger and well protected. WOCA Deck Oil provides UV protection, and a water resistant, breathable finish. The water based oil formula is quick drying, making it easy to apply. Your deck will be easy to maintain as a result of the breathable, mold and resistant finish. If your deck becomes scratched or damaged, it can be spot repaired. WOCA Exterior Oil is made of natural ingredients that are environmentally friendly and VOC free. Therefore, your surrounding plants will be left unharmed as well as your loved ones.
We recommend using WOCA Oil Color Testers to select the right color for your outdoor wood project. Different wood species and the wood’s natural color will impact the final color result. Using a color tester, you can sample different colors inexpensively. Ensuring that your project ends up with your desired color. Color Oil testers are available with Free Shipping in USA, which is typically received in 3-5 business days. If you are in a hurry to receive your testers, you may choose an alternate shipping method. You can order a sample/tester here: https://wocawoodcare.com/products/woca-exterior-oil-testers
Treating any wood with oil will bring out the natural glow and in-turn darken the wood. Instead of oiling the teak furniture and losing the natural teak beauty, clean more than usual with WOCA Exterior Cleaner. While they won’t be as dirt repellent, they will maintain their natural characteristics and long life with regular cleaning. Compensate for less resistance with more frequent cleaning.
We recommend WOCA Exterior Cleaner for all decks because it can be washed away with a garden hose without damaging your lawn. If furniture or other exterior wood surface is discolored or has clear signs of (black/green) growth, we recommend using the WOCA Exterior Deep Cleaner Spray because of it’s powerful grime cutting formula. It will effectively remove all growth and discoloration, but it is a harsh treatment and will also remove previous oil treatments. Be sure to re-oil with the Exterior Oil treatment used prior to using the Exterior Deep Cleaner Spray. For less affected surfaces, use WOCA Exterior Cleaner.
Yes. Because the wood is now completely clean, micro-organisms and dirt (for example) have been removed, but the wood is left open and unprotected. Wood will quickly lose its natural beauty and qualities if it is not oiled again after using WOCA Deep Cleaner.
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Customer Service

Have a question?
You may contact us!

CONTACT INFO:
1-877-962 2645
Mon-Fri: 7:30 am - 4:30 pm EST
2670 North Berkley Lake Road
Suite 7
Duluth, GA 30096
Delivery:
delivery

We ship the same business day on orders placed before 2:00 PM EST. We use Standard Shipping Rates for all U.S. Deliveries. Delivery is usually within 5 to 7 business days once parcel has shipped. If you need to receive the items sooner, please select an expedited shipping type at checkout.

PAYMENTS:
payments

Apple Pay, Google Pay, Visa, MasterCard, Discover, American Express, PayPal

RETUN POLICY:
return

Product has to be returned within 30 days after purchase. Product must be unopened, unused, in good and resell-able condition with original package. All returned items are subject for inspection; we reserve the right to refuse any damaged or used items. PLEASE TAKE NOTE: The customer is responsible for return shipping charges. We do not refund shipping charges. No credit is given for lost or returned packages and non-returnable items returned to us will not be shipped back to the sender nor credited to their account. Original receipt or invoice is required for any return. All refunds will be issued in the original form of payment minus a 20% re-stocking charge. Because of the hazardous material status of some WOCA Lyes, we cannot coordinate or accept returns for the following products: Antique Lye & Tester Driftwood Lye & Tester Softwood Lye & Tester

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