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WOCA Denmark - Distributed by WOCA Wood Care - A division of Natural Coatings, LLC
WOCA Denmark - Distributed by WOCA Wood Care - A division of Natural Coatings, LLC
WOCA Denmark - Distributed by WOCA Wood Care - A division of Natural Coatings, LLC

FAQ Page

Why should I get a WOCA subscription?

We know that life gets busy. A WOCA subscription is one less thing that you need to keep up with. We’ll send you your cleaning products on a monthly, quarterly or yearly basis. And the best part is you’ll enjoy FREE ground shipping within the 48 contiguous United States. Nice!

 

Can I cancel or change my cleaning product subscription?

You’re in control. You can change the date of your subscription billing or cancel the subscription anytime you want. Just go to your account page and click on the “Subscriptions” tab to make changes.

 

WOCA Master Soap

WOCA Master Soap comes in a 5 liter container. It is intended for commercial use, for frequent commercial cleaning of wood, tile, vinyl and stone.

Average Commercial Usage:

-1000 square feet- 5 liter bottle quarterly

1000+ square feet- 5 liter bottle monthly

 

WOCA Oil Refresher Spray

WOCA Oil Refresher Spray comes in a ready mixed .75 liter spray bottle. It is used for cleaning and rejuvenating oiled wood countertops, tables, and furniture as needed. It is also used for dust mopping floors and conveniently wiping up spills.

Average Residential Usage:

.75 liter WOCA Oil Refresher Spray bottle- quarterly.

 

WOCA Oil Refresher Concentrate

Average Residential Usage:

WOCA Oil Refresher concentrate comes in a 1 liter or 2.5 liter container. We recommend damp mopping with WOCA Oil Refresher on a quarterly basis, not more than 3-4 times per year.

-1000 square feet- 1 liter bottle bi-annually or a 2.5 liter bottle yearly.

1000-2500 square feet- 2.5 liter bottle bi-annually.

3000+ square feet- 2.5 liter bottle quarterly.

 

For Commercial Use:

WOCA Oil Refresher concentrate for cleaning and rejuvenating a commercial use oiled wood floor. We recommend cleaning with WOCA Oil Refresher once a month.

-1000 square feet- 1 liter bottle quarterly

1000-2000 square feet- 1 liter bottle monthly

3000+ square feet- 2.5 liter bottle monthly

 

WOCA Natural Soap Spray

WOCA Natural Soap Spray come ready mixed in a .75 liter spray bottle. It is used for cleaning oiled wood countertops, tables, and furniture as needed. It is also used for dust mopping floors and conveniently wiping up spills.

 

Average Residential Use:

.75 liter WOCA Natural Soap Spray bottle- quarterly.

 

WOCA Natural Soap Concentrate

    WOCA Natural Soap Concentrate comes in 1 liter, 2.5 liter and 5 liter containers. We recommend damp mopping with WOCA Natural Soap every other week.

     

    Average Usage for Residential Use

    -1000 square feet- 1 liter bottle quarterly, a 2.5 liter bottle bi-annually, or a 5 liter bottle yearly.

    1000-2500 square feet- 1 liter bottle monthly, a 2.5 liter bottle quarterly, or a 5 liter bottle bi-annually.

    3000+ square feet- 2.5 liter bottle monthly or a 5 liter bottle bi-annually.

     

    Master Oil, Diamond Oil, or Diamond Oil Active: Which one is right for me?

    The most essential difference between the oils is the amount of solid matter they contain. This means when the solvent has evaporated, a solid mass will be left behind to protect and preserve the wood from the inside out. The higher the solid content, the more durable the finish will be.

     

    WOCA Master/Color Oil

    • Low to medium traffic residential setting.
    • For bedrooms, home office, walls, ceilings, beams, trim, countertops, shelves and furniture.
    • Can be applied by hand or machine.

     

    WOCA Diamond Oil

    • Medium to high traffic residential and high traffic commercial settings.
    • For kitchen, living room, bathroom, clubhouse, restaurant, office, and retail space. Also for countertops and furniture.
    • Best applied by machine. Countertops and furniture can be finished by hand.

     

    WOCA Diamond Active

    • Premium durability for medium to high traffic residential and high traffic commercial settings.
    • For kitchen, living room, bathroom, clubhouse, restaurant, office, and retail space.
    • Best applied by machine.

     

    I am displeased with the stripes and general appearance of my floor after treating it with Lacquer Care. Have I made a mistake? How do I fix it?

    More than likely, there was too much Lacquer Care used. It must only be applied in one layer, much like a polish.

    Don’t worry, the floor can easily be washed with WOCA Wood Cleaner. Use a stronger solution than normal (1:4-5 for example) and leave on the surface for 5-10 min. Work with mop or cloth and wash cleaner off with clean water. The floor is now ready for another treatment.

     

    Should I use Natural Soap or Oil Refresher to maintain my floor?

    Both products are ideal for the maintenance of oiled floors, are easy to use, and protect the finish while cleaning it. The important distinction between the two systems is the protective layer left behind after cleaning.

    Oil Refresher leaves behind a protective and restorative layer of oil, extending the life and maintenance period of the oil finish. It should only be used 3-4x’s per year and is ideal for periodic maintenance.

    While cleaning and protecting oil finished surfaces, Natural Soap leaves behind an invisible layer of soy and coconut fats. These fats form a protective layer against dirt and wear and when used regularly, make the wood increasingly resistant and easy to clean. It should be used no more than 1-2x’s per month.

    Be sure to use Natural Soap on recently oiled floors. After oiling, the floor is fully saturated with oil and cannot be penetrated by the Oil Refresher’s emulsion process (Refresher will appear as a greasy film and will leave footprints, which can easily be removed with clean water).

    For floors cleaned more than once a week, we recommend WOCA Master Soap.

     

    Softwood Lye turned my floor green.

    This is temporary and not uncommon. The Softwood Lye creates a chemical reaction and sometimes this is how the wood reacts. The green will eventually fade away to a shade of grey. The process can take up to 90 days. It is fine to finish the floor with a WOCA Oil while it is still “green”. WOCA Oil does not hinder the Softwood Lye reaction process.

     

    Is it OK to use a polyurethane after lye treatment?

    It is fine to use a water based polyurethane, but it is mandatory to clean the lye treated surface with WOCA Wood Cleaner prior to applying a poly. Some WOCA Lyes are corrosive and WOCA Wood Cleaner neutralizes the corrosive component. By skipping the WOCA Wood Cleaner step, the Lye can corrode the water based polyurethane coating.

     

    How do I remove red wine stains from an oil-treated floor?

    WOCA Spot Remover is perfect for removing all indoor spots, dissolving red wine, grease, blood, coffee, or tea. It is soap based and may be used on unfinished, soaped, oiled, or waxed interior surfaces.

    Simply spray and let sit for 10-15 min, and scrub with a bristle brush until stain has been removed. Repeat treatment as necessary. It may be necessary to re-oil surface with Master Oil or Maintenance Gel after use to protect the finish.

    The material in the Oil Refresher Natural looks as white as the Oil Refresher White, are they the same?

    While they both appear white, the Oil Refresher in Natural will not appear white after application. Both Refreshers consist partly of an oil emulsion, which gives the products a milky appearance in their containers.

     

    Where can I buy WOCA products?

    WOCA Wood Care is a distributor of  WOCA Denmark products.  We are located in Georgia and ship throughout the United States. You can order from them directly online and save, since there is no middleman.  Order securely online using a credit card or PayPal.  We’re also available via email  or phone toll free at 1-877-962-2645, if you need any assistance in choosing the right product. We also carry WOCA Outdoor products on our sister site, WOCA Deck Oil. If you are outside the U.S. visit WOCA Denmark’s website.

     

     

    Can I use lye for ceilings?

     

    As long as the ceiling is not installed, using a lye treatment is fine. We do not recommend using lye for existing wood ceilings because some WOCA Lyes are mildly corrosive and would be very difficult to apply without dripping product everywhere including all over the person applying it.

     

     

    Is Worktop Oil FDA-Approved?

     

    All raw materials used in WOCA Worktop Oil are FDA approved in the saturation state.

     

     

    I heard Worktop Oil contains allergens. How will this affect my health?

     

    While all raw materials in the dried oil are harmless, they are allergenic by direct contact and continuous use (for example 8 hrs a day for several years). If you are using Worktop Oil regularly (and in general), simply using plastic or rubber gloves will remove all risks.

     

     

    Should I use Exterior Cleaner or Deep Cleaner for exterior wood?

     

    We recommend WOCA Exterior Cleaner for all decks because it can be washed away with a garden hose without damaging your lawn.

    If furniture or other exterior wood surface is discolored or has clear signs of (black/green) growth, we recommend using the WOCA Exterior Deep Cleaner Spray because of it’s powerful grime cutting formula. It will effectively remove all growth and discoloration, but it is a harsh treatment and will also remove previous oil treatments. Be sure to re-oil with the Exterior Oil treatment used prior to using the Exterior Deep Cleaner Spray.

    For less affected surfaces, use WOCA Exterior Cleaner.

     

     

    If I treat my teak furniture with oil, will it lose it’s silver-grey appearance?

     

    Treating any wood with oil will bring out the natural characteristics of the grain and in-turn, darken the wood. Instead of oiling them and losing the natural teak beauty, clean them more often with WOCA Exterior Deep Cleaner Spray. While they won’t be as dirt repellent, they will maintain their natural characteristics and long life with regular cleaning. Compensate for less resistance with more frequent cleaning.

     

     

    Do I need to treat my garden furniture with oil after using Deep Cleaner?

     

    Yes. Because the wood is now completely clean, micro-organisms and dirt (for example) have been removed, but the wood is left open and unprotected. Wood will quickly lose its natural beauty and qualities if it is not oiled again after using WOCA Deep Cleaner.

     

     

    What are the dangers of NMP?

     

    NMP, or N-Methylpyrrolidone is an organic solvent found in many wood floor lacquers. The European Union has recommended that NMP is re-classed as a Class T, Category 2 chemical because it may cause harm to unborn children. There is a chance of absorbing NMP when lacquer is wet. WOCA Denmark produces its products according to EU requirements and is a US Green Building Council Member. Because WOCA cares about your family, no products contain NMP.

     

     

    Which product and how often:

    Type of
    surface
    Regular
    cleaning
    Occasional
    maintenance
    Intensive cleaning and
    maintenance
    Lacquer
    Vinyl- and Lacquer Soap – Clean the floor with a hard wrung mop or cloth.
    Vinyl- and Lacquer Care – In case of high wear, look at the surface: if micro scratches or different surface sheens are visible, a maintenance treatment is recommended. Remember to clean with Wood Cleaner first.
    Vinyl- and Lacquer Care – Clean, protect and rejuvenate the surface – regardless of the level of wear and traffic in the room. Remember to clean with Wood Cleaner first.
    Traditional oil
    Natural Soap – Clean the floor with a hard wrung mop or cloth. Use the colors natural, white and extra white as needed.
    Oil Refresher – Clean the floor with a hard wrung mop or cloth. In combination with Natural Soap, use Oil Refresher approx. every fourth time.
    Maintenance Oil – Protect and rejuvenate the surface. Remember to clean with Wood Cleaner first.
    Oil wax /
    UV oil
    Natural Soap – Clean the floor with a hard wrung mop or cloth. Use the colors natural, white and extra white as needed.
    Oil Refresher – Clean the floor with a hard wrung mop or cloth. In combination with Natural Soap, use Oil Refresher approx. every fourth time.
    Maintenance Paste – Protect and rejuvenate the surface. Remember to clean with Wood Cleaner first.
    Vinyl/
    laminate
    Vinyl- and Lacquer Soap – Clean the floor with a hard wrung mop or cloth.
    Vinyl- and Lacquer Soap – Clean the floor with a hard wrung mop or cloth.
    Vinyl- and Lacquer Care – Clean, protect and rejuvenate the surface – regardless of the level of wear and traffic in the room. Remember to clean with Wood Cleaner first.
    Design Tips
    Maintenance Info
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    Customer Service

    Have a question?
    You may contact us!

    CONTACT INFO:
    1-877-962 2645
    Mon-Fri: 7:30 am - 4:30 pm EST
    2670 North Berkley Lake Road
    Suite 7
    Duluth, GA 30096
    Delivery:
    delivery

    We ship the same business day on orders placed before 2:00 PM EST. We use Standard Shipping Rates for all U.S. Deliveries. Delivery is usually within 5 to 7 business days once parcel has shipped. If you need to receive the items sooner, please select an expedited shipping type at checkout.

    PAYMENTS:
    payments

    Apple Pay, Google Pay, Visa, MasterCard, Discover, American Express, PayPal

    RETUN POLICY:
    return

    Product has to be returned within 30 days after purchase. Product must be unopened, unused, in good and resell-able condition with original package. All returned items are subject for inspection; we reserve the right to refuse any damaged or used items. PLEASE TAKE NOTE: The customer is responsible for return shipping charges. We do not refund shipping charges. No credit is given for lost or returned packages and non-returnable items returned to us will not be shipped back to the sender nor credited to their account. Original receipt or invoice is required for any return. All refunds will be issued in the original form of payment minus a 20% re-stocking charge. Because of the hazardous material status of some WOCA Lyes, we cannot coordinate or accept returns for the following products: Antique Lye & Tester Driftwood Lye & Tester Softwood Lye & Tester

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