Return and Refund Policy

Eligible returns

Product returns must be requested within 14 days after delivery date.  Products eligible for return must be unopened, unused, in resalable condition with the original package. Once a return is authorized, the product must be shipped promptly so that it reaches our warehouse within 10 days of authorization.  

All returned items are subject to inspection; we reserve the right to refuse any damaged or used items.

Items sent back to us without first requesting a return will not be accepted.

Return questions? Contact us via chat or email info@wocawoodcare.com 

Non-returnable products

Sample Testers, Hazmat Pretreatments (Antique Lye, Driftwood Lye, and Softwood Lye), Discontinued and Closeout products are not returnable or refundable.

How to request a return

All returns require prior approval. Email info@wocawoodcare.com to request return authorization. Original invoice and Return Authorization number are required for any return.

Returns shipments sent without prior authorization will be discarded and not refunded.

Return shipping

Customers are responsible for return shipping costs unless the return is the result of an error by WOCA Woodcare.

Non-refundable costs

Original shipping costs and shipping protection are non-refundable.  There is no shipping refund or product discount available for orders shipped that do not arrive within the estimated delivery timeframe.  

Restocking Fee

All returned products incur a 30% restocking charge that will be deducted from the refund.

Refund timing

Refunds are issued only after returned merchandise has been received, inspected, and determined to be complete, undamaged, and sellable as new.  Once a refund is issued, an email is sent from info@wocawoodcare.com with the refund timing details.