Frequently Asked Questions
Orders/Purchasing
Returns/Refunds
Shipping FAQs
Product FAQs
Subscriptions FAQs
Troubleshooting FAQs
Free Shipping On Samples & Orders of $699 and Up.
Orders/Purchasing
Returns/Refunds
Shipping FAQs
Product FAQs
Subscriptions FAQs
Troubleshooting FAQs
Have a question? You may find an answer in our FAQs.
But you can also contact us:
Call Us: 1-877-962-2645
Mon-Fri: 9am-4:00pm EST
View our Shipping Policy page for more information.
Credit Card: Visa, MasterCard, Discover, American Express, Apple Pay, or Google Pay.
Product must be unopened, unused, in good and resell-able condition with original package. All returns require a Return Authorization number. Visit our Returns & Refunds page for more information.
Login to your account to view your order(s) information, manage your cleaning subscription, view your tracking details.View the Account Login page here.
Our warehouse ships Monday-Thursday. Orders received on Thursday and Friday will be processed and shipped by the following Monday. We use Standard Shipping Rates for all U.S. Deliveries. Delivery is usually within 5 to 7 business days once parcel has shipped. If you need to receive the items sooner, please select an expedited shipping type at checkout.
Due to the ongoing shipping delays and issues with UPS, WOCA Woodcare will not reimburse shipping charges for delayed, lost or damaged shipments. Shipping charges are determined by UPS.
When ordering Antique Oak Lye, Driftwood Lye, or Softwood Lye, there is an additional handling fee, and they must be shipped either next day air or ground using FedEx. This is due to the hazardous material status of these products.
WOCA Woodcare reserves the right to change or choose the shipping company for each shipment.