Order Management

You can make changes to your order before it is fulfilled by our warehouse. Please reach out to our support team through chat, email or phone. If you need to update your shipping address or contact information, please contact customer support immediately after placing your order.

However, please note that changes cannot be made once the order has been fulfilled by our warehouse. In that case, you can request a return when your order arrives.

You can cancel your orders until they have been fulfilled. If you need to cancel an order, please contact via chat, email or phone immediately. If it is after business hours, email info@wocawoodcare.com

If we are able to cancel your order, you will receive an email confirming the cancellation.  If we cannot cancel your order, you can request a return when your order arrives.

We strive to pack your order carefully, but sometimes mistakes can happen.

If you are missing a product, please check the tracking link sent to your email. Some shipments are in multiple boxes and can be separated in transit.

On the UPS tracking page, if your shipment was sent in more than 1 box, please click on the link “1 of X Piece Shipment” and scroll down the page to view the individual package tracking number links. Click the link to view the status of each package.

If you receive an incorrect product, please reach out to our support team through email, chat, or phone. If it’s after business hours, feel free to send us an email, and we will address the issue promptly on the next business day.

Yes, add the product(s) to the cart, enter the shipping address and your expedited shipping options and costs will populate.

Antique Lye, Driftwood Lye, and Softwood Lye can only ship via Fed Ex Ground Hazmat, due to mandates by the Department of Transportation (DOT). Please plan ahead when ordering these products.

If no one was there during the delivery, the carrier will place the package in a secure location. Make sure to inspect your surroundings and check with neighbors or building management, as they may have picked up the package on your behalf.

If you are a business, please check your tracking link to see if someone signed for the shipment.

If you cannot locate the shipment, please reach out to our support team through email, chat, or phone. If it’s after business hours, please send us an email, and we will address the issue promptly on the next business day.

We apologize for any damage to your item(s).

Occasionally, products are damaged during the shipping journey. If you receive a damaged product, please reach out to our support team through email or chat. Please attach photo(s) of the damaged product to the chat or email so we can correct the situation as soon as possible. If it’s after business hours, we will address the issue promptly the next business day.

Once your order is processed and fulfilled, an email from info@wocawoodcare.com is sent to your linked email address with a tracking link. Click on the tracking link to view the status of your shipment. If you do not see an email from info@wocawoodcare.com with tracking, check your spam or junk email.

Or login to your account to view your order history and tracking number.