Frequently Asked Questions

Email Support

Support Email

info@wocawoodcare.com

Phone Support

Support Phone

1-877-962-2645

Check most frequently asked questions here, if you still need help then please contact us at info@wocawoodcare.com.

Application/Product

The short answer? Yes. However, we cannot guarantee that every polyurethane will work with our lye treatments. For more information, contact our customer service team at 1-877-962-2645 or by email at info@wocawoodcare.com.

 

This is a temporary reaction and not uncommon. The Softwood Lye creates a chemical reaction, and sometimes this is how the wood reacts. The green will eventually fade away to a shade of gray. The process can take up to 90 days. It is fine to finish the floor with a WOCA Oil while it is still “green”. WOCA Oil does not hinder the Softwood Lye reaction process.

 

Yes. All raw materials used in WOCA Worktop Oil are FDA approved in the saturation state, and is therefore food contact safe.

 

WOCA Denmark has products to clean and maintain commercial flooring. For oil finished wood flooring and other flooring surfaces, our maintenance products will help clean and protect those high traffic areas. Please refer to our guide on maintaining and cleaning commercial spaces for recommended products and frequency.

 

While they both appear white, the Oil Refresher in Natural will not appear white after application. Both Refreshers consist partly of an oil emulsion, which gives the products a milky appearance in their containers.

 

Oil Refresher Soap White is used for white or light gray flooring.  Use Oil Refresher Soap in Natural for all other wood types.

Purchasing

WOCA Wood Care, a division of Natural Coatings, LLC, is a national distributor of WOCA Denmark products. We are located just outside Atlanta, Georgia and ship WOCA products directly to you throughout the United States. Orders can be placed on this website securely using a credit card or PayPal. We’re also available via email: info@wocawoodcare.com or phone: 1-877-962-2645 toll-free. If you are outside the U.S. please visit WOCA Denmark’s website for a dealer in your area.

For orders in Hawaii, please contact WOCA Hawaii @ (808) 202-4714 or visit their website http://www.hardwoodflooringhawaii.com

For WOCA orders in Canada, visit WOCA Direct Canada at: https://wocadirect.ca to place an online order.

To locate a dealer or distributor outside the US, please visit the WOCA Denmark website, http://www.wocadenmark.com/find-dealer

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted, and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy for additional information.

 

Returns

Product must be returned within 14 days after purchase. Product must be unopened, unused, in good and resell-able condition with the original package.  All returns require a Return Authorization number.  Return Authorizations must be requested by phone 877-962 2645 or email info@wocawoodcare.com

Returns without an RA# will not receive a refund.

All returned items are subject to inspection; we reserve the right to refuse any damaged or used items. PLEASE TAKE NOTE: The customer is responsible for return shipping charges. We do not refund shipping charges. No credit is given for lost or returned packages, and non-returnable items returned to us will not be shipped back to the sender nor credited to their account. Original receipt or invoice and Return Authorization number are required for any return. If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days minus a 30% re-stocking charge.

Because of the hazardous material status of some WOCA Lyes, we cannot coordinate or accept returns for the following products: Antique Lye & Tester Driftwood Lye & Tester Softwood Lye & Tester

 

Shipping

Yes! We offer free ground shipping on orders over $699 and on our testers/samples or on Subscription orders. *Driftwood, Antique and Softwood Lye products are not eligible for free shipping.

Due to the Sodium Hydroxide found in Driftwood, Antique, and Softwood Lye products, they have been deemed hazardous by the Department of Transportation and requires special documentation and transportation.

 A $75.00 Hazmat Fee per 1 box (4 containers) or testers is mandated by the Department of Transportation and is required for ground shipping.

 

Our warehouse ships Monday-Thursday. Orders received on Thursday and Friday will be processed and shipped by the following Monday. We use Standard Shipping Rates for U.S. Deliveries. Delivery will be made within 5 to 7 business days in most cases. If you need your items sooner, please select the necessary shipping preference.

 

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