Free Shipping On Samples & Orders of $699 and Up.

Cart (0) 0
SEARCH
  • Home
  • Shipping and Delivery

Shipping and Delivery

WOCA Woodcare offers FREE ground shipping on orders over $699.00 to most locations in the contiguous United States.  Hazmat Pretreatments are excluded from Free Shipping. 

Our standard carriers include, but are not limited to, FedEx, UPS, USPS, and LTL freight carriers. We reserve the right to select the carrier and shipping method used. 

Customers are responsible for providing an accurate delivery address and phone number. Freight carriers determine whether an address qualifies as commercial, residential, or limited access. .

Same Day Shipping

Shipping cutoff times vary, but we make every attempt to ship the same day if you order by 12pm EST Monday - Thursday (excluding holidays). Our warehouse is closed Friday, Saturday and Sunday.  Same-day shipping does not mean same-day delivery.

Transit Time

Ground shipping within the contiguous US typically delivers within 2-6 business days, but can take up to 10 business days depending on the carrier and your location.  If you need your order by a certain date, choose from the expedited shipping options at checkout or contact us. WOCA Woodcare does not take responsibility for transit times or late deliveries.  

Expedited Shipping

Expedited shipping is available for an additional cost. Expedited delivery is not available to all destinations or for all products.  Hazmat Pretreatments (Antique Lye, Driftwood Lye, and Softwood Lye) are not eligible for Expedited Shipping.  WOCA Woodcare does not take responsibility for transit times or late deliveries. 

Shipping Protection

Shipping protection provides full coverage product item replacement if your package is damaged, stolen, or lost in transit. We cannot replace the lost, stolen or damaged items on customer orders that chose not to purchase shipping protection.  The protection plan ensures your order is fully covered. More information about Shipping Protection can be found on our Shipping Protection page. If a product does need to be replaced, we will replace it using standard shipping. 

Lost or Damaged Shipment

We do our best to ensure every order reaches you in excellent condition. If your order is lost or damaged during transit, please contact us via chat, email info@wocawoodcare.com or 1-877-962-2645.  Please include photos of the damaged items or package. 

LTL Freight

Large, heavy, or oversized products may ship palletized via LTL freight rather than standard parcel service.  LTL freight carriers will contact the customer directly by phone to schedule the delivery. Address changes and/or customers that are not responsive to the LTL carriers schedule delivery requests can incur additional charges for changes and delays. 

PO Box Delivery

Small orders can ship to a PO Box via USPS only.  Fed Ex and UPS shipments cannot ship to a PO Box.  

Order Tracking

When a tracking number is generated for your, an email is sent to you from info@wocawoodcare.com with the subject line “A shipment from order #  is on the way”.  If you do not see an email from us, check your junk or spam folder.  You can also log into your account and track your order and view your order history.  

Multi-box shipments may not be delivered together or on the same day. 

Tracking information may only be available for delivery confirmation, not while the package is traveling.

Delivery dates and schedules are estimates and are not guaranteed. Carrier delays may occur due to weather, operational issues, or other circumstances outside of our control.

My tracking number says the shipment is delivered, but I can’t find it.  

Check with family members, neighbors, coworkers, the building manager, or others who may have accepted your order if you were not home during a delivery attempt.  The delivery driver may have placed your order near your door, out of plain view. Look for your order in places such as a back door, garage, or behind bushes.  

Order Cancellations 

An order cancellation received after an item has shipped, including a cancellation made on the same day the item ships, will be treated as a return and will be subject to the terms of this Return Policy.

Hawaii

We do not ship to Hawaii.  Please contact WOCA Hawaii (808) 202-4714 to order WOCA products in Hawaii.

Canada

We do not ship to Canada.  To purchase WOCA products  in Canada, please contact www.wocadirect.ca

International Shipping

We do not ship outside of the USA.  To find WOCA products internationally https://wocadenmark.com/find-distributor

Frequently Asked Questions

Do you offer free shipping?

Yes! We offer free ground shipping on orders over $699 and on our testers/samples or on Subscription orders. *Driftwood, Antique and Softwood Lye products are not eligible for free shipping.

Why is there a Hazmat shipping fee for the Driftwood, Antique, and Softwood Lye?

The presence of Sodium Hydroxide in Antique, Driftwood, and Softwood Lye classifies this product as hazardous by the Department of Transportation. That classification requires special documentation and handling during transportation. A Hazmat Fee of $100.00 per box is required whether the order includes a 2.5-liter bottle or a 3.5-ounce sample tester.

1 box = quantity 1 to 4, 2.5-liter bottles.

These orders ship using FedEx Ground Hazmat, and a signature is required upon delivery.

When will my order be shipped?

Our warehouse ships Monday-Thursday. Orders received on Thursday and Friday will be processed and shipped by the following Monday. We use Standard Shipping Rates for U.S. Deliveries. Delivery will be made within 5 to 7 business days in most cases. If you need your items sooner, please select the necessary shipping preference.

Do you ship orders to Hawaii?

We do not ship orders to Hawaii. To place an order in Hawaii, please contact WOCA Hawaii @ (808) 202-4714

I live in Canada, how do I place an order?

For WOCA orders in Canada, visit WOCA Direct Canada to place an online order.

I live outside the US. How can I order WOCA products?

To locate a dealer or distributor outside the US, please visit the WOCA Denmark website, https://wocadenmark.com/find-distributor

How do I track my order?

When your order is shipped, you will receive an email with a tracking number. Click on the tracking number for updates on when your package(s) will arrive. You can also login into your account to view your order details.

View Resources

All Guides, Articles & FAQs

Account Login

Log in to your account

Free Shipping

On Samples & orders of $699+

Customer Support

M-F 9AM-4PM, EST

Fast Shipping

Orders shipped out fast

Secure Checkout

Check out confidently

TOP

WHAT CAN WE HELP YOU FIND?

MY CART (0)
Your shopping cartis empty.
WE ARE HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 1-877-962-2645

Mon-Fri: 9am-4:00pm EST

Send us an email

SHIPPING
We offer Free Ground Shipping on Testers & on orders over $699

View our Shipping Policy page for more information.

PAYMENTS
We accept the following payment methods:

Credit Card: Visa, MasterCard, Discover, American Express, Apple Pay, or Google Pay.

RETURN POLICY
Product must be returned with 14 days from purchase.

Product must be unopened, unused, in good and resell-able condition with original package.  All returns require a Return Authorization number.  Visit our Returns & Refunds page for more information.

ACCOUNT PAGE
Account Login

Login to your account to view your order(s) information, manage your cleaning subscription, view your tracking details.View the Account Login page here.

Thanks for subscribing!

WOCA Woodcare offers FREE ground shipping on orders over $699.00 to most locations in the contiguous United States.  Hazmat Pretreatments are excluded from Free Shipping. 

Our standard carriers include, but are not limited to, FedEx, UPS, USPS, and LTL freight carriers. We reserve the right to select the carrier and shipping method used. 

Customers are responsible for providing an accurate delivery address and phone number. Freight carriers determine whether an address qualifies as commercial, residential, or limited access. .

Same Day Shipping

Shipping cutoff times vary, but we make every attempt to ship the same day if you order by 12pm EST Monday - Thursday (excluding holidays). Our warehouse is closed Friday, Saturday and Sunday.  Same-day shipping does not mean same-day delivery.

Transit Time

Ground shipping within the contiguous US typically delivers within 2-6 business days, but can take up to 10 business days depending on the carrier and your location.  If you need your order by a certain date, choose from the expedited shipping options at checkout or contact us. WOCA Woodcare does not take responsibility for transit times or late deliveries.  

Expedited Shipping

Expedited shipping is available for an additional cost. Expedited delivery is not available to all destinations or for all products.  Hazmat Pretreatments (Antique Lye, Driftwood Lye, and Softwood Lye) are not eligible for Expedited Shipping.  WOCA Woodcare does not take responsibility for transit times or late deliveries. 

Shipping Protection

Shipping protection provides full coverage product item replacement if your package is damaged, stolen, or lost in transit. We cannot replace the lost, stolen or damaged items on customer orders that chose not to purchase shipping protection.  The protection plan ensures your order is fully covered. More information about Shipping Protection can be found on our Shipping Protection page. If a product does need to be replaced, we will replace it using standard shipping. 

Lost or Damaged Shipment

We do our best to ensure every order reaches you in excellent condition. If your order is lost or damaged during transit, please contact us via chat, email info@wocawoodcare.com or 1-877-962-2645.  Please include photos of the damaged items or package. 

LTL Freight

Large, heavy, or oversized products may ship palletized via LTL freight rather than standard parcel service.  LTL freight carriers will contact the customer directly by phone to schedule the delivery. Address changes and/or customers that are not responsive to the LTL carriers schedule delivery requests can incur additional charges for changes and delays. 

PO Box Delivery

Small orders can ship to a PO Box via USPS only.  Fed Ex and UPS shipments cannot ship to a PO Box.  

Order Tracking

When a tracking number is generated for your, an email is sent to you from info@wocawoodcare.com with the subject line “A shipment from order #  is on the way”.  If you do not see an email from us, check your junk or spam folder.  You can also log into your account and track your order and view your order history.  

Multi-box shipments may not be delivered together or on the same day. 

Tracking information may only be available for delivery confirmation, not while the package is traveling.

Delivery dates and schedules are estimates and are not guaranteed. Carrier delays may occur due to weather, operational issues, or other circumstances outside of our control.

My tracking number says the shipment is delivered, but I can’t find it.  

Check with family members, neighbors, coworkers, the building manager, or others who may have accepted your order if you were not home during a delivery attempt.  The delivery driver may have placed your order near your door, out of plain view. Look for your order in places such as a back door, garage, or behind bushes.  

Order Cancellations 

An order cancellation received after an item has shipped, including a cancellation made on the same day the item ships, will be treated as a return and will be subject to the terms of this Return Policy.

Hawaii

We do not ship to Hawaii.  Please contact WOCA Hawaii (808) 202-4714 to order WOCA products in Hawaii.

Canada

We do not ship to Canada.  To purchase WOCA products  in Canada, please contact www.wocadirect.ca

International Shipping

We do not ship outside of the USA.  To find WOCA products internationally https://wocadenmark.com/find-distributor

Thanks for contacting us. We'll get back to you as soon as possible.

Continue shopping

This site uses cookies to ensure the best experience while using our website.

PRIVACY POLICY
ACCEPT