FAQ Soap was undiluted
Natural Soap should always be diluted before using. If you used undiluted soap on your floors, use a damp mop with plain water and rinse the mop clean with every pass on the floor until the floor is clean again.
Free Shipping On Samples & Orders of $699 and Up.
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Product must be unopened, unused, in good and resell-able condition with original package. All returns require a Return Authorization number. Visit our Returns & Refunds page for more information.
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Our warehouse ships Monday-Thursday. Orders received on Thursday and Friday will be processed and shipped by the following Monday. We use Standard Shipping Rates for all U.S. Deliveries. Delivery is usually within 5 to 7 business days once parcel has shipped. If you need to receive the items sooner, please select an expedited shipping type at checkout.
Due to the ongoing shipping delays and issues with UPS, WOCA Woodcare will not reimburse shipping charges for delayed, lost or damaged shipments. Shipping charges are determined by UPS.
When ordering Antique Oak Lye, Driftwood Lye, or Softwood Lye, there is an additional handling fee, and they must be shipped either next day air or ground using FedEx. This is due to the hazardous material status of these products.
WOCA Woodcare reserves the right to change or choose the shipping company for each shipment.