FAQ My order says it’s delivered, but I can’t find it.

If no one was there during the delivery, the carrier will place the package in a secure location. Make sure to inspect your surroundings and check with neighbors or building management, as they may have picked up the package on your behalf.

If you are a business, please check your tracking link to see if someone signed for the shipment.

If you cannot locate the shipment, please reach out to our support team through email, chat, or phone. If it’s after business hours, please send us an email, and we will address the issue promptly on the next business day.