FAQ Can I return Lye products?
No, due to the hazardous material status of some WOCA Lyes, we cannot coordinate or accept returns for any size of the following products: Antique Lye, Driftwood Lye, and Softwood Lye.
Free Shipping On Samples & Orders of $699 and Up.
No, due to the hazardous material status of some WOCA Lyes, we cannot coordinate or accept returns for any size of the following products: Antique Lye, Driftwood Lye, and Softwood Lye.
Have a question? You may find an answer in our FAQs.
But you can also contact us:
Call Us: 1-877-962-2645
Mon-Fri: 9am-4:00pm EST
View our Shipping Policy page for more information.
Credit Card: Visa, MasterCard, Discover, American Express, Apple Pay, or Google Pay.
Product must be unopened, unused, in good and resell-able condition with original package. All returns require a Return Authorization number. Visit our Returns & Refunds page for more information.
Login to your account to view your order(s) information, manage your cleaning subscription, view your tracking details.View the Account Login page here.
Our warehouse ships Monday-Thursday. Orders received on Thursday and Friday will be processed and shipped by the following Monday. We use Standard Shipping Rates for all U.S. Deliveries. Delivery is usually within 5 to 7 business days once parcel has shipped. If you need to receive the items sooner, please select an expedited shipping type at checkout.
Due to the ongoing shipping delays and issues with USPS and UPS, WOCA Woodcare will not reimburse shipping charges for delayed, lost or damaged shipments. Shipping charges are determined by USPS and UPS.
When ordering Antique Oak Lye, Driftwood Lye, or Softwood Lye, there is an additional handling fee, and they must be shipped via FedEx Ground Hazmat. This is due to the hazardous material status of these products.
WOCA Woodcare reserves the right to change or choose the shipping company for each shipment.