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Customer Services

Call Us: 1-877-962-2645

Mon-Fri: 9am-4:00pm EST

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SHIPPING
We offer Free Ground Shipping on Testers & on orders over $699

View our Shipping Policy page for more information.

PAYMENTS
We accept the following payment methods:

Credit Card: Visa, MasterCard, Discover, American Express, Apple Pay, or Google Pay.

RETURN POLICY
Product must be returned with 14 days from purchase.

Product must be unopened, unused, in good and resell-able condition with original package.  All returns require a Return Authorization number.  Visit our Returns & Refunds page for more information.

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Woca Woodcare Shipping and Delivery

Our warehouse ships Monday-Thursday. Orders received on Thursday and Friday will be processed and shipped by the following Monday.  We use Standard Shipping Rates for all U.S. Deliveries. Delivery is usually within 5 to 7 business days once parcel has shipped. If you need to receive the items sooner, please select an expedited shipping type at checkout.

Due to the ongoing shipping delays and issues with USPS and UPS, WOCA Woodcare will not reimburse shipping charges for delayed, lost or damaged shipments. Shipping charges are determined by USPS and UPS.

When ordering Antique Oak Lye, Driftwood Lye, or Softwood Lye, there is an additional handling fee, and they must be shipped via FedEx Ground Hazmat. This is due to the hazardous material status of these products.

WOCA Woodcare reserves the right to change or choose the shipping company for each shipment.

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