FAQ What do I do if my order arrives with incorrect or missing item(s).

We strive to pack your order carefully, but sometimes mistakes can happen.

If you are missing a product, please check the tracking link sent to your email. Some shipments are in multiple boxes and can be separated in transit.

On the UPS tracking page, if your shipment was sent in more than 1 box, please click on the link “1 of X Piece Shipment” and scroll down the page to view the individual package tracking number links. Click the link to view the status of each package.

If you receive an incorrect product, please reach out to our support team through email, chat, or phone. If it’s after business hours, feel free to send us an email, and we will address the issue promptly on the next business day.