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FAQ Page

FAQ Page 2017-12-12T16:38:13+00:00
Master Oil, High Solid Master Oil, or Wood Floor Oil: Which One is right for me? 2017-03-31T20:31:16+00:00

The most essential difference between the oils is the amount of solid matter they contain. Both WOCA Wood Floor Oil and Master Oil are medium solid content oils and contain approx 60% solid matter, while High Solid Master Oil contains 91%. This means when the solvent has evaporated,a solid mass will be left behind to protect and preserve the floor from the inside out. The higher the solid content,the more durable the floor will be.

Both the High Solid Master Oil and Master Oil are developed for professional use, but are still easy to use for any diy homeowners or users. Just bear in mind that because these oils dry faster, the wiping and polishing process must be fast as to avoid excess oil buildup.

I am displeased with the stripes and general appearance of my floor after treating it with Lacquer Care. Have I made a mistake? how do I fix it? 2017-03-31T20:31:13+00:00

More than likely, there was too much Lacquer Care used. It must only be applied in one layer, much like a polish.

Don’t worry, the floor can easily be washed with WOCA Wood Cleaner. Use a stronger solution than normal (1:4-5 for example) and leave on the surface for 5-10 min. Work with mop or cloth and wash cleaner off with clean water. The floor is now ready for another treatment.

We advise wringing the cloth or mop in cold water as to keep it from absorbing all of the Lacquer Care. Spread Care in a thin layer. Gloss Lacquer Care is easier to apply than the Matte Lacquer Care as the matting agents cause it to be more difficult to spread evenly. If applied in a thin layer, Gloss Lacquer Care will efficiently cover a floor without giving it a glossy appearance.

Should I use Natural Soap or Oil Refresher to maintain my floor? 2017-03-31T20:31:11+00:00

Both products are ideal for the maintenance of oiled floors, are easy to use, and protect the finish while cleaning it. The important distinction between the two systems is the the protective layer left behind after cleaning.

Oil Refresher leaves behind a protective and restorative layer of oil, extending the life and maintenance period of the oil finish. It should only be used 3-4 times per year and is ideal for periodic maintenance.

For floors cleaned more than once a week, we recommend WOCA Natural Soap. While cleaning and protecting oil finished surfaces, Natural Soap leaves behind an invisible layer of soy and coconut fats. These fats form a protective layer against dirt and wear and when used regularly, make the wood increasingly resistant and easy to clean.

Be sure to use Natural Soap on recently oiled floors. After oiling, the floor is fully saturated with oil and cannot be penetrated by the Oil Refresher’s emulsion process (Refresher will appear as a greasy film and will leave footprints, which can easily be removed with clean water or a soap solution).

Natural Soap is also recommended if you are maintaining an oak wood floor and want to preserve the white/light appearance. The soap will produce the lightest result and will enhance the natural glow of oils applied on oak.

My pinewood floor has discolorations after treatment with Softwood Lye. 2017-03-31T20:31:09+00:00

Yellow, orange and green discolorations may appear during the chemical treatment process of Softwood Lye. Because Lye is not a lacquer, but rather a chemical treatment of wood, the end result i snot immediate. The process takes approx 6-8 weeks, but may be sped up by washing the floor regularly with WOCA Natural Soap White.

My pinewood floor turned green after treating with Softwood Lye 2017-03-31T20:31:07+00:00

If your pinewood looks green (like compregnated wood) it was probably not newly sanded. Within 3 weeks after sanding, the wood begins creating lignin (the binding substance between cells, fibres, and vessels in wood and other ligninated plants). It turns yellow as it matures and reacts with the Lye, creating that unattractive green color. Lye will not lighten up yellow wood, but rather matures it and prevents it from yellowing as fast.

Is it OK to use lacquers after lye treatment? 2017-03-31T20:28:30+00:00

It is fine to use lacquers, but be sure to clean the surface meticulously with WOCA Wood Cleaner and clean water. This will ensure that the surface is no longer basic (basic environments harm lacquer).

How do I remove red wine stains from an oil-treated floor? 2017-03-31T20:28:28+00:00

WOCA Spot Remover is perfect for removing all indoor spots, dissolving red wine, grease, blood, coffee, or tea. It is soap based and may be used on unfinished, soaped, oiled, or waxed interior surfaces.

Simply apply, let sit for 10-15 min, and scrub with a bristle brush until stain has been removed. Repeat treatment as necessary. We recommend always finishing with Natural Soap, Maintenance Oil, or Maintenance Paste as appropriate.

The material in the Oil Refresher Natural looks as white as the Oil Refresher White, are they the same? 2017-03-31T20:28:25+00:00

While they both appear white, Oil Refresher natural will not appear as bright after application. Both Refreshers consist partly of an oil emulsion, which gives the products a milky appearance in their containers.

Where can I buy WOCA products? 2017-12-12T16:45:06+00:00

We are a U.S. distributor of  WOCA Denmark products.  You can buy them directly from us on our website and save, since there is no middleman.  Order securely online using a credit card or PayPal.  We’re also available via email  or phone toll free at 1-877-962-2645, if you need any assistance in choosing the right product.

Why shouldn’t I use lye for ceilings? 2017-03-31T20:28:20+00:00

As long a ceilings are not installed, using lye treatments is fine. We do not recommend using lye for previously installed wood ceilings because it is corrosive and tends to drip. This puts users at risk of getting corrosive material on the floor and even their arms, face, and eyes. For pre-installed ceilings, we recommend a panel white paint treatment, which will lighten yellowed wood without the same drip risk.

Wood is sticky after leaving Worktop Oil overnight 2017-03-31T20:28:18+00:00

Whether a large or small area is affected, oil can be removed with a scraper or left to dry (takes at least a week) and scratched off. If the area is still sticky, use a white spirit and polishing pad. Dampen cloth with white spirit and cover area in small portions. Polish with pad and machine until sticky excess is removed.

Is Worktop Oil FDA-Approved? 2017-03-31T20:28:16+00:00

All raw materials used in WOCA Worktop Oil are FDA approved in the saturation state.

I heard Worktop Oil contains allergens. How will this affect my health? 2017-03-31T20:28:13+00:00

While all raw materials in the dried oil are harmless, they are allergenic by direct contact and continuous use (for example 8 hrs a day for several years). If you are using Worktop Oil regularly (and in general), using plastic or rubber gloves will remove all risks.

Should I use Exterior Cleaner or Deep Cleaner for exterior wood? 2017-03-31T20:28:11+00:00

We recommend WOCA Exterior Cleaner for all decks because it can be washed away with a garden hose without damaging your lawn.

If furniture or other exterior wood surface is discolored or has clear signs of (black/green) growth, we recommend using Deep Cleaner because of it’s powerful formula. Deep Cleaner will effectively remove all growth and discoloration, but is a harsh treatment and will also remove previous oil treatments. Be sure to re-apply any treatment used before using WOCA Deep Cleaner.

For less affected surfaces, use WOCA Exterior Cleaner.

If I treat my teak furniture with oil, will it lose it’s silver-grey appearance? 2017-03-31T20:28:07+00:00

Treating any wood with oil will bring out the natural glow and in-turn darken the wood. Instead of oiling them and losing the natural teak beauty, clean them more than usual with WOCA Exterior Cleaner. While they won’t be as dirt repellent, they will maintain their natural characteristics and long life with regular cleaning. Compensate for less resistance with more frequent cleaning.

Do I need to treat my garden furniture with oil after using Deep Cleaner? 2017-03-31T20:24:12+00:00

Yes. Because the wood is now completely clean, micro-organisms and dirt (for example) have been removed, but the wood is left open and unprotected. Wood will quickly lose its natural beauty and qualities if it is not oiled again after using WOCA Deep Cleaner.

Floor is sticky after leaving oil overnight. How do I remove excess oil? 2017-03-31T20:20:52+00:00

Whether a large or small area is affected, oil can be removed with a scraper or left to dry (takes at least a week) and scratched off. If the area is still sticky, use a white spirit and polishing pad. Dampen cloth with white spirit and cover area in small portions. Polish with pad and machine until sticky excess is removed.

What are the dangers of NMP? 2017-03-31T20:16:39+00:00
NMP, or N-Methylpyrrolidone is an organic solvent found in many wood floor lacquers. The European Union has recommended that NMP is re-classed as a Class T, Category 2 chemical because it may cause harm to unborn children. There is a chance of absorbing NMP when lacquer is wet. WOCA Denmark produces its products according to EU requirements and is a US Green Building Council Member. Because WOCA cares about your family, no products contain NMP.
Which product and how often: 2016-11-27T13:59:56+00:00
Type of
surface
Regular
cleaning
Occasional
maintenance
Intensive cleaning and
maintenance
Lacquer
Vinyl- and Lacquer Soap – Clean the floor with a hard wrung mop or cloth.
Vinyl- and Lacquer Care – In case of high wear, look at the surface: if micro scratches or different surface sheens are visible, a maintenance treatment is recommended. Remember to clean with Wood Cleaner first.
Vinyl- and Lacquer Care – Clean, protect and rejuvenate the surface – regardless of the level of wear and traffic in the room. Remember to clean with Wood Cleaner first.
Traditional oil
Natural Soap – Clean the floor with a hard wrung mop or cloth. Use the colors natural, white and extra white as needed.
Oil Refresher – Clean the floor with a hard wrung mop or cloth. In combination with Natural Soap, use Oil Refresher approx. every fourth time.
Maintenance Oil – Protect and rejuvenate the surface. Remember to clean with Wood Cleaner first.
Oil wax /
UV oil
Natural Soap – Clean the floor with a hard wrung mop or cloth. Use the colors natural, white and extra white as needed.
Oil Refresher – Clean the floor with a hard wrung mop or cloth. In combination with Natural Soap, use Oil Refresher approx. every fourth time.
Maintenance Paste – Protect and rejuvenate the surface. Remember to clean with Wood Cleaner first.
Vinyl/
laminate
Vinyl- and Lacquer Soap – Clean the floor with a hard wrung mop or cloth.
Vinyl- and Lacquer Soap – Clean the floor with a hard wrung mop or cloth.
Vinyl- and Lacquer Care – Clean, protect and rejuvenate the surface – regardless of the level of wear and traffic in the room. Remember to clean with Wood Cleaner first.